Q: How to do if any quality problems on our side in the warranty time?

About Product • 2021-03-16

A: during the guarantee period, if it is defective by non-man-made reason, pls take pictures or videos as proof, we will send replaced new lights or new components with new order for small quantity to you. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.

Q:Is there any cheap shipping cost to import to our country?

About Product • 2021-12-20

A17:For small order,express will be the best.And for bulk order,sea ship way is best but take much time.For urgent orders,we suggest via air to airport.

Q:Do you offer guarantee for the products?

About Product • 2021-12-20

A:Yes, we offer 1-2 years warranty to our products, it depends on customer's price and requirement.

Q. Do you have to sign a confidentiality agreement?

About Product • 2021-03-22

A: We pays high attention to intellectual property of both parties, so we will sign a confidentiality agreement to protect our intellectual property. For your ODM/new items, we promise you that we will never show it in public or show it to other clients.

Q:What will you provide services?

About Product • 2021-03-22

A:

If you do not mind, you can tell us the following information, you are factories, wholesalers, purchasing, dealers, consumers or do engineering, design, or home. We can provide a detailed explanation to you. You will also patiently answered every question. We have established a customer complaint side, if you are not satisfied with our service, you can directly tell us via e-mail or telephone. We answer all questions for you.

Q:Should the customer pay the delivery fee,How much is it?

About Product • 2021-03-22

A:

For the delivery fee,many samples are be requested to be sent,so we must get delivery fee. If you tell me to use the appointed Express,you will give me your express account or you will pay according to the Express. If you do not request,I will choose a cheap one in China